1.What kind of shipping methods do you provide?
We offer multiple shipping methods to meet different order scales and timelines:
-Express delivery: DHL, FEDEX, UPS, EMS, etc., suitable for small batches or urgent orders (3 - 7 days for most regions).
-Bulk shipping: Air freight (fast for medium batches), Sea freight (cost - effective for large bulk orders), and Truck shipping (for land-adjacent regional distribution).
-We can also cooperate with your designated logistics provider if needed.
2.How can I get samples for quality checking?
You can apply for samples by contacting our sales team directly. The sample lead time is as follows:
-Ready - made samples: 3 - 10 working days.
-Custom samples requiring new tooling: 10 - 20 working days.
Note: Sample cost and shipping fee are borne by the buyer initially; the sample cost can be deducted from your formal bulk order payment if the order quantity meets our minimum threshold (please consult our team for specific standards).
3. What are your available trade terms?
We support mainstream international trade terms including EXW, FOB, FCA, CIF, CFR, DAP, and DDP.
Our sales team will recommend the most suitable terms based on your order quantity, destination, and logistics preferences. Please confirm the details when negotiating the order.
4.Do you accept customized orders?
Yes, we fully accept customized orders. Our customization scope covers:
- Product customization: Adjustments to specifications, materials, colors, and functions according to your design drawings or requirements.
- Packaging customization: Customized logos, packaging styles, and product labels to match your brand.
Please provide detailed design documents or requirements in advance, and we will confirm the feasibility and quotation with you promptly.
5.What is the lead time for mass production?
The lead time for mass production is usually 10 - 30 working days, which mainly depends on the following factors:
-Order quantity.
-Whether it involves customization (customized orders may take 3 - 10 additional working days).
- Raw material supply (we will inform you in advance of any potential delays).
We will provide a clear delivery schedule after confirming the order.